Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, contact our support team as soon as possible — we’ll try our best to assist.
How do I check the status of my order?
You can track your order by going on track my order page in our site and placing order number and mail id which is sent to your registered number once your order has been shipped.
Do I need an account to place an order?
Yes, you need an account to place an order. As, creating an account helps you track orders, earn reward points, and access faster checkout.
Do you offer free shipping?
Yes we offer free shipping, but the order must be above INR. RS 300/-, below that we charge INR. Rs 50/- for PAN India orders.
How long does delivery take?
Shipping times may vary by location, but most orders are delivered within 3–10 business days after dispatch.
What happens if I miss my delivery?
If a delivery attempt fails, the courier will usually try again. Make sure your phone number and address are correct to avoid delays.
What payment methods do you accept?
We accept secure online payments through razor pay platform, majorly credit/debit cards, UPI, and other online gateways supported at checkout.
How does the Shah Fragrances Reward Points system work?
You earn 1 Fragrance Point for every ₹1 spent on our website. These points get added to your account automatically after your purchase is completed, and you can redeem them on orders above INR Rs.800/-
Do you offer Cash on Delivery (COD)?
Currently, COD is not available on orders placed through our website.
